Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store.

By placing an order with us, you agree to the terms outlined below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday to Friday, excluding weekends and public holidays.

During high-volume periods, promotional campaigns, holidays, or unexpected operational delays, processing times may take slightly longer.

Shipping Time

Estimated delivery time is 3–8 business days after your order has been processed and shipped.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, courier availability, customs procedures, public holidays, weather conditions, or other circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your order.

Please allow some time for tracking information to update after shipment.

If your tracking has not updated for several days, this does not always mean the package is lost. In some cases, carriers may experience scanning or update delays while the parcel is in transit.

Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

We are not responsible for orders delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at pilotiruempilates@gmail.com. We will do our best to assist, but we cannot guarantee that changes can be made once an order has been processed or shipped.

Failed Delivery Attempts

If a delivery attempt fails due to the customer being unavailable, refusing delivery, providing an incorrect address, or failing to collect the parcel from the carrier, the package may be returned to sender or disposed of by the carrier.

In such cases, additional shipping fees may apply if the order needs to be resent.

Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to factors outside our control, including but not limited to:

• Courier delays

• Customs clearance

• Incorrect shipping information

• Weather conditions

• Public holidays

• High order volume

• Local delivery disruptions

We are not liable for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

Lost or Missing Packages

If your order appears to be lost or missing, please contact us at pilotiruempilates@gmail.com so we can review the situation and assist where possible.

Please ensure that you check your tracking information, mailbox, safe place, reception area, neighbours, or local delivery office before contacting us.

We may need to open an investigation with the shipping carrier before offering a resolution.

Damaged Packages

If your order arrives damaged, please contact us immediately at pilotiruempilates@gmail.com with your order number and clear photos of the damaged item and packaging.

We will review the issue and work with you to provide an appropriate solution.

Customs, Duties & Taxes

Depending on your location, your order may be subject to customs duties, import taxes, VAT, or other local charges.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance or unpaid customs fees.

Order Changes & Cancellations

Once an order has been processed or shipped, we may not be able to change or cancel it.

If you need to make changes to your order, please contact us as soon as possible at pilotiruempilates@gmail.com.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, please contact us at:

pilotiruempilates@gmail.com